FREQUENTLY ASKED QUESTIONS

Isn't this a comic convention?

No, this is a festival. Even though it's in the event's name, others in the past have confused it with something else and were frustrated when their expectations weren't met. So, it's best not to get the wrong idea: a festival is not a comic convention.


So... what's a festival?

A festival is an artistic or sports event that consists of competitions and exhibitions around a specific discipline (e.g., country music festival, film festival, athletics festival, etc.). In some sense, it's also a celebration or party.


But... why do they have conferences, artist alley, and other activities like that?

In an effort to serve our industry as much as possible, we've added to the traditional festival format (competition and exhibition) activities that are more typical of a congress (a periodic gathering of members of a group or industry to discuss matters of interest to them) or an academic seminar (a study, training, and/or update meeting around a discipline). We've also integrated an industry marketplace (a business meeting for professionals in an industry to showcase and sell products or services) and a small creative fair (an event where products from an industrial or commercial sector are exhibited) that includes “other attractions” like the artist alley.


And who can attend?

The event is designed for different types of audiences: executives, professionals, authors, illustrators, animators, students, and fans of animation, comics, and video games. There are even animated films for the general public. Obviously, most of the conferences and training activities are for professionals or students in these industries, but anyone who purchases a pass and commits to following the Festival Rules can participate in the entire event.


How much do the passes cost?

We have four types of passes that give access to different types of activities. You can see an illustration of what each pass grants access to here, or check the details and costs of each one in the article Types of Passes.


What if I can't afford it?

We've never wanted financial situations to be a barrier, and that's why since the first edition of our festival, we've established policies so that anyone interested in the industry can earn a pass with their talent (check out the article Calls for Participation), as well as group discounts.


And once I have a pass, can I access all the activities that pass grants access to?

Remember that all auditoriums and rooms have limited capacity. But you can reserve your spot in the activities that interest you the most! We have a registration system for activities that will be enabled around August 20. A detailed explanation of how and why to do this can be found in the article Sign Up for Activities. Note: Workshops have a different registration mechanism. Check the details in the article How to Register for Workshops.


I have an Online Pass, do I have access to the in-person festival? Do I need to reserve my spot in activities?

The Online Pass does not grant in-person access to the festival, so there's no need to reserve a spot in the auditorium. IMPORTANT: If you have a Campus or 1-Day Creator Pass, don't upgrade to an Online Pass because you will lose in-person access to the festival. After the festival ends (or after the day you registered to attend), you can upgrade and view the Online Pass content OnDemand.


How do I know which activities I have access to with the Online Pass?

The online pass grants access to almost all the talks held in Forum Tower A and Forum Tower C, unless otherwise indicated in the activity description. However, it's important to note that in previous years, there have been cases where the speaker, just before starting their talk, indicates that the presentation cannot be shown online (in which case the camera only shows their face, even though they reference the screen) or requests at the last minute that the talk not be broadcast. These cases are rare (in 2023, there were only 3 such cases out of 52 scheduled conferences), but if you're considering purchasing an Online Pass, you should be aware of this potential issue.


What is assigning a pass?

Our purchasing system allows you to buy multiple passes in a single purchase (for you and your friends, for example), but you need to tell the system who each pass is for before you can sign up for activities. This operation must be done even if you only purchased one pass for yourself. It's very simple and takes just a minute.

Go to your account menu (upper-right corner of the portal) and select Passes. There you’ll find the passes you've purchased. Click Assign on each one and enter the email of the person you want to assign it to (it must be the email registered in the system), and click search. It will show you the name and avatar and ask you to confirm that this is the person you want to assign it to. Make sure to use the correct email in each case because this operation cannot be undone.

The user to whom a pass is assigned will receive an email notification.


...I don't understand your program or portal

Our event has grown a lot and is now quite robust in terms of the type and amount of content. To navigate it more easily, we've organized it by content type: - Screenings - Conferences - Workshops - The Fair - Networking (business or networking activities)

This is how they will appear in the content section (which will be published in the first days of August).


Don't you have an event schedule by time?

Yes, it will appear in the main menu of this portal during the third week of August.


Why don't you publish everything on the portal at once?

There are logistical and communication reasons. Coordinating so many activities (around 150) and so many guests (over 100) involves a complex logistical design that takes us several months to organize (keep in mind that guests don't confirm their dates immediately or all at once). Additionally, there’s so much content that if it were all published at once, it would be difficult to review everything.

Publishing things gradually helps us organize the event and allows participants to dive deeper into all the activities and content the festival offers.


Where do I pick up my pass for access to activities?

At Ciudad Creativa Digital, the main venue, there will be a registration area. To pick up your pass, you just need to show up and present an official ID (so we know it's you). With that pass (it's a badge), you'll have access to the activities you're registered for. That's why it's recommended to arrive well in advance of your first activity's start time (especially during the first few days, as lines can be long). After the first day, the process is much quicker, taking just a few minutes.


What if I don't have an ID or am changing my identity and my name no longer matches the one on my IDs?

You don't even need to explain anything. Go to the Passes section in the user menu (drop-down menu in the upper-right corner, where your email appears) and locate your pass, which will display a QR code. If necessary, take a screenshot of it (in case you don’t have data) to carry it on your phone, or print it (black and white printing is fine). When asked for ID, simply show that QR code on your phone or in the printout. With that code, we can identify you by the name you have in the system.

Important: Enter the name you want to be referred to as in the system, as that will appear on your pass. If you need to change your name in the system, you can edit your details at myaccount.pixelatl.com or at elatlas.mx in the Account Settings option in the menu at the upper-right corner.


If my first activity is at a different venue, do I have to go to Ciudad Creativa Digital first to pick up my pass?

No, it's not necessary. In the Passes section mentioned in the previous question, the QR code works as a substitute badge for accessing the activity. You can use it to enter the activity and then go pick up your badge.


Something came up, and I can't attend the festival... Is there a way to cancel my pass and get a refund?

Yes, it is possible to cancel your pass, but since it's a complicated operation for us (it has to be done manually in the database), we always suggest that you try to give or sell your pass to someone who can make use of it. If that's not possible, or you're upset for some reason and don't want to do that, we have a cancellation and refund policy that you should review.


I couldn't get into a conference, I'm really upset, and I want to cancel my pass and get my money back.

We’re sorry for the inconvenience. We do our best to manage capacities and always give priority to participants who reserved their spot for activities. However, with such a large event, and especially in activities where a guest is more popular than we expected, these situations can arise. Please note that each venue has a different capacity and, although we try to adjust based on the number of people who signed up for each activity, we don't always have control over people's decisions or last-minute changes. If this happened to you and you feel very upset, please check the cancellation policy to see if it's possible to process a refund.


I have a Campus or Creator Pass, what networking opportunities do I have?

The festival is designed for that. Participate in the open mentorships, create your profile on elatlas.mx to apply for recruitment opportunities, approach the guests who are more accessible at the end of their talks, or simply go to the open spaces where many like you will be drawing or chatting, and introduce yourself to them. Pixelatl is, above all, about growing our creative community in every sense, and that's why you have a place here.


Conquer your fears.


Do you have an additional question or one that isn't answered here? Please write to us at info@pixelatl.com. You can also ask us through Facebook, Twitter, or Instagram @pixelatl.

About Pixelatl
Festival Basics
Programs
Rules and Regulations
If This is Your First Time
Press